Customer Service Fundamentals
The skill 21 of 100 researched employers asked for by name — how to handle customers so they stay, including the angry ones. The direct route into Pakistan's BPO and support industry.
6 lessons · 4 hours · Instructor Ali · Free
Lessons
- 1 The job behind the job titles
- 2 Listening is the actual skill sign in
- 3 The angry customer sign in
- 4 Writing to customers: chat, WhatsApp and email support sign in
- 5 Process, records and the customer you hand over sign in
- 6 Getting hired: the interview, the metrics, and your first shift sign in
Lesson 1 is open to everyone. Create a free BvLogic ID to continue the course, save your progress and earn your certificate.
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