Free course · Leadership & Management
Quality Management
Catching the fault before the customer does.
5lessons
10quiz questions
5exercises
What you'll be able to do
- Understand what quality management is for.
- Prevent rather than detect.
- Diagnose rather than guess.
- Decide whether formal quality systems are worth it.
- Make it everybody’s concern rather than a department.
Course content
- 1 Catching it before the customer does Understand what quality management is for.
- 2 Building quality in Prevent rather than detect. Sign in to open
- 3 Finding out what is actually wrong Diagnose rather than guess. Sign in to open
- 4 Standards, certification and customers Decide whether formal quality systems are worth it. Sign in to open
- 5 Building a culture where quality happens Make it everybody’s concern rather than a department. Sign in to open