Free course · Smart Skills
Conflict Resolution
Disagreeing with someone you must work with tomorrow. How to separate the problem from the person, and what to do when the other side will not move.
- 5 lessons
- about 10 minutes (estimate)
- Taught by Ali
- Free
- Exercises in اردو
- 10 quiz questions
- 5 exercises
What you'll be able to do
- Find what is actually being disputed.
- Run a difficult conversation so it can succeed.
- Move from positions to interests and land something real.
- Handle the cases that do not resolve.
- Repair the relationship and remove recurring causes.
Course content
- 1 Most conflict is not about what it is about Find what is actually being disputed.
- 2 The conversation itself Run a difficult conversation so it can succeed. Sign in to open
- 3 Finding an agreement that holds Move from positions to interests and land something real. Sign in to open
- 4 When the other side will not move Handle the cases that do not resolve. Sign in to open
- 5 Afterwards, and preventing the next one Repair the relationship and remove recurring causes. Sign in to open
When you want the whole trade
Office Management
Office Management
This free course is the introduction. The programme is taught by a trainer, marked by the academy, and carries the syllabus in full: the part an employer asks about.
See the full syllabus and fee