Office Management

What an office actually needs from you.

• Coordination, records and communication
  The three things everything else sits on.
• Professional conduct and confidentiality
  Handling information about staff, students and money.
• Prioritising when everything is urgent hands on
  A method, practised.
• Working with a manager
  Anticipating rather than waiting to be asked.

The daily tools.

• Word processing properly hands on
  Styles, templates and headers - documents that stay consistent.
• Excel for office work hands on
  Formulas, lookups, filters and a sheet that does not break.
• Presentations hands on
  Slides that support a person rather than replace them.
• Email and calendar management hands on
  Filing, scheduling and running a shared calendar.

Finding it in thirty seconds.

• Naming and folder conventions hands on
  Agreed and followed, digital and paper.
• Retention and disposal
  How long to keep things, and safe disposal.
• Data protection in practice hands on
  CNIC copies, contracts and personal records - who may see what.
• Backups hands on
  And having restored one.

Handling it accountably.

• Petty cash and reconciliation hands on
  A float that balances every time.
• Purchase requests and quotations hands on
  Comparing suppliers and documenting the choice.
• Invoices, receipts and filing hands on
  What finance will need from you, in the form they need it.
• Basic reporting hands on
  A monthly summary a manager can read in two minutes.

Running the place, not just the paperwork.

• Reception and visitor handling hands on
  First impressions of the organisation.
• Meetings hands on
  Agendas, minutes, and actions with owners and dates.
• Staff records and attendance hands on
  Accurately, and confidentially.
• Writing a simple procedure hands on
  So the office runs when you are on leave.

Before you start

• Basic computer literacy
  Comfort with a keyboard is enough to start.

Where it leads

• Spoken English
  Communication is most of this role.
• Data Analytics
  For those who took to the spreadsheet work.

Roles this prepares you for

• Office Coordinator / Administrator
  The role this course targets.
• Front Desk / Reception
  A common entry point.
• Executive Assistant
  Usually after some administrative experience.

Interested in this programme?

Try the subject free first — there is no reason to pay before you know you like it.